![]() ![]() We're certain after successfully shopping online at, you will be on your way to appreciating the convenience and security of shopping from home. You will join millions of other customers who have safely shopped over the Internet. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. Shopping online at Pen Boutique is statistically safer than using your credit card at a restaurant or department store. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Pen Boutique, you will pay nothing. We guarantee that every purchase you make on the website will be 100% safe. Pen Boutique's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Mozilla, Safari, Netscape, and AOL's browser, so that only Pen Boutique can read a buyer's personal information. Generally for orders above $100, insurance is recommended. When you send expensive items, please make sure that you insure it properly so that you can claim the value when it is lost. Pen Boutique Limited (H.O.) Attn: Returns Department/RMA#_ 5560 Sterrett Place, Suite 101 Columbia,MD 21044Ģ) Insure Your Package: Please insure your package to the appropriate value. Please do not write anything like Montblanc or Cartier or the description on the package for security reason.: Please package your return carefully and address it to the below address. Without RMA# we cannot process the return sent to our return processing address.Ģ) Package Your Return. Please write down this RMA# on the label while returning to us at the below address. Call (410) 992 3272 Option: 2 or email us using the contact form and you will be given a Return Authorization Code. To return an item purchased from Pen Boutique, please follow these guidelines:ġ) Your Return Authorization Code. We will not accept returns of opened Ink Bottles ,Ink Cartridges and refills.Kindly contact customer service without opening the package in case you ordered a wrong item or no longer want the item that you ordered.Where the product was new and undamaged and the damage was caused by the customer.These pens needs to be sent back to the manufacturer for repair since most of them are piston filled and the heart opens when the fountain pen is dipped. Limited Edition Fountain Pen which is inked. ![]()
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